Faqs

 

Do you offer free delivery?       

• UK only 

• Shipping fee: free

• The parcel will be delivered by Royal Mail Tracked 48 (2-3 days), and the tracking number will be available as soon as the parcel is sent out.​

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Can I return my order?

​We are dedicated to your satisfaction and gladly accept returns and exchanges. Please contact us within 14 days of the arrival of the shipment.  

• Some products cannot be returned: personalized order (unless they are damaged or defective)

• Buyers are responsible for return shipping costs

• Please Return the item in its original condition, otherwise buyer will compensate for any loss in value. 

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Can I get a tax refund on my web order?

You will need to get advice from an accountant.

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